Refund Policy

Refunds & Cancellations

We hope you are completely happy with your purchase. If you have any questions or concerns about an order, please contact us and we will be happy to help.

In-Stock Items

If you wish to cancel or return an eligible in-stock item, please contact us as soon as possible. Items must be returned in their original condition and packaging within the applicable return period. Your statutory rights are not affected.

Pre-Orders & Deposits

Pre-order deposits and payments are non-refundable and non-transferable once your order has been placed with us.

When you place a pre-order, we reserve the item specifically for you and may place and pay for our corresponding order with the sculptor, manufacturer or supplier. For this reason, pre-orders cannot normally be cancelled, refunded or transferred to another product.

Please therefore make sure you are happy to proceed before placing a pre-order.

Reborn Babies & Custom-Made Items

Personalised, custom-made or specially commissioned items may not be eligible for cancellation or return once work has begun, except where the item is faulty or your statutory rights otherwise apply.

Damaged or Incorrect Items

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs where appropriate, so that we can help resolve the issue.

Please note: Nothing in this policy affects your statutory rights.